Shipping policy
Shipping Policy – Aura Jewels
At Aura jewels we strive to ensure your jewellery reaches you safely and on time. Please review our shipping policy below:
1. Processing Time
-
Customised Orders: Usually ship within 5–10 business days depending on design complexity.
-
Ready-to-Ship Items: Dispatched within 2–4 business days.
-
Processing does not include weekends or holidays.
2. Shipping Methods & Delivery Time
-
We offer standard and express shipping options at checkout.
-
Delivery times vary based on location:
-
Domestic Shipping: 3–7 business days
-
International Shipping: 7–21 business days (may vary due to customs)
-
3. Shipping Charges
-
Shipping costs are calculated at checkout based on weight and location.
-
Free shipping may be available on orders above a certain value (check promotions).
4. Tracking
-
Once your order is shipped, you will receive a confirmation email with a tracking number.
-
You can track your shipment via the courier’s website.
5. Customs & Duties (for International Orders)
-
Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
-
We are not responsible for delays caused by customs.
6. Address Accuracy
-
Please ensure your shipping details are correct at checkout.
-
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
7. Lost or Delayed Packages
-
If your order is delayed or missing, please contact us at 03061755901 We’ll assist you in tracking and resolving the issue.